SERVICE INFORMATION

Refunds & cancellation

Last updated: October 9, 2026. Operated by ZHAO JUNSHI under the LoftNum brand.

One-time purchases

The initial credit pack is a one-time payment. It does not automatically renew or recharge. Monthly subscriptions are not currently available.

Unused credit packs

Contact support@loftnumstudio.com within seven calendar days of purchase for a full refund of an entirely unused pack. Include your order reference and account email. Do not send payment-card details. Duplicate charges and paid services we cannot deliver are eligible for correction or refund.

Failed image requests

Confirmed generation failures return the reserved credits automatically. An uncertain provider result is held for review so that a network interruption does not cause duplicate generation. If a request remains unresolved, contact support with the request reference.

Used credits and processing

For a partly used pack, incorrect charges or a service problem, contact us so we can review the affected credits and the appropriate remedy. We aim to respond within two business days. Approved refunds are returned through Waffo Pancake to the original payment method; your payment provider determines when the funds appear.

Spending may be temporarily paused while a refund and the associated credits are reconciled. Any refunded credits are removed. We will explain the adjustment rather than silently charging you again.

Your statutory rights

This policy does not limit mandatory cancellation rights, guarantees or remedies that apply in your country. Those rights take priority over the seven-day policy above.